When Cynthia __8__ for work the next morning, Patricia, the store manager, asked her to come to the small room in back of the store that __9__ as an office. Cynthia __10__ if she had done something wrong or __11__ some part of her job incomplete from the day before. She was concerned and __12__.

　　Patricia __13__ her a box. "I overheard you talking to your son yesterday，" she said, "and I know that it is hard to __14__ such things to kids. This is a baseball glove for Jessie because he needs to understand how __15__ he is, even though you have to pay __16__ before you can buy gloves. You know we can't __17__ good people like you as much as we would like to; but we do __18__， and I want you to know you are important to us."

　　The __19__， sympathy and love of this convenience store manager __20__ her. She remembers better how much an employer cares than how much the employer pays.

　　语篇解读：为员工提供人文关怀、让他们觉得自己受到重视是激励员工为公司效力的法宝。

　　1．A.customers　　　　　　 B．patients

　　C．participants D．players

　　解析：选C　句意：在讨论过程中，我问参加培训的人，"是什么让你们坚守这么长时间，然后当上经理的？"根据前面的"training"判断，应选C项。customer"顾客"，patient"患者"和player"选手"均与题意不符。

　　2．A.secretary B．manager

　　C．clerk D．attendant

　　解析：选B　下文的"manager"为本题作了暗示。secretary"秘书"，clerk"职员"，attendant"参加者"，不符合语境要求。

　　3．A.discussion B．glove

　　C．question D．time

　　解析：选C　一位新任经理回答了这个问题。上文"我"提出了一个问题，这里是回答问题，因此选C。

　　C．group D．store

　　解析：选A　辛西娅在这家公司上班，因此用company。

　　5．A.asked B．bought

C．had D．needed