1. Think about the following situations, and what will you do next?

Situation 1: See a doctor

Situation 2: In a famous restaurant

No matter how unfair the situation, it's best to phrase your complaint politely.

In English, you'll sound more polite if you use indirect language. Here are some examples:

I'm sorry to bother you ...

Can you help me with this?

Excuse me, but I ...

...

2. With your partner, make up dialogues for the following situations. Then use expressions like the ones in the second box. Perform them for your class. Then write them down.

1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official.

　2. The fish you ordered tastes terrible. Complain to the manager of the restaurant.

　3. The trousers the tailor made for you are too short. Complain to the tailor.

I'm sorry but ... I'm afraid ...

That's not good enough.

I'm feeling annoyed with/unhappy about/unsatisfied with ...

I'm not happy about /satisfied with ...

I'd like to talk to the manager.

I'd like a (full) refund, please.

That's no good for me.

You should do something about it.

Sample:

1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official.

Customer: Excuse me but I'm feeling very annoyed because I've missed my flight. I'm sure it wasn't announced. I've got to get to Beijing by tonight. Is there another