W：I'm sorry to hear that.

　　M：How are your students doing?

　　W：They are very nervous about their final test.

　　M：I remember you gave our class the hard final test in my first year of college.Many of us failed.But I really learned a lot from you. You see, I can speak English very well now.

　　W：Thank you for saying so.

　　Text 7

　　W：Excuse me, I'm Lisa. We're doing a survey.Could I ask you some questions while you're waiting for your baggage?

　　M：Sure, go ahead.

　　W：OK, how do you feel about the arrival area？Are you happy with it?

　　M：Well, I'm not, really.

　　W：Oh, why?

　　M：The gate is a long way from Immigration and the elevator isn't working.

　　W：Oh, dear, I'm sorry to hear that. OK, then I see you have bought some duty free items here. Are you happy with the prices?

　　M：Well, I think they are a little high.

　　W：A little high?

　　M：Oh, yes, compared to most places in Asia.

　　W：I see. Well, how about the general appearance of the airport?

　　M：Excellent！It's the cleanest airport I have ever been in.

　　W：So it's clean and efficient?

　　M：Clean and very efficient.Ur ... I have to go. Here comes my suitcase.

　　W：OK, thank you very much.

　　M：You're welcome.

　　Text 8

　　W：What can I do for you, Sir?

　　M：I'm Tom in Room 528 and I'd like to have a wake­up call tomorrow morning.

　　W：At what time?

　　M：6：15 am please.

　　W：We have a computer wake­up service.Please dial 2 for the service first and then the time, that is to say, dial 2, and then 0615 for the time.

　　M：I see. Then it is 20615.Thank you. By the way, if I want to change my wake­up time, what shall I do?

W：Just dial your new wake­up time.The computer will record it.