the supermarket.

　　The businessman started __7__ if she was ever fed up with doing the same thing again and again, so he walked up to her and asked, "My dear lady, are you __8__ of doing this job, and how long have you been doing this？"

　　The lady __9__ and said, "No, sir. I have worked here for the last 10 years and I __10__ my job." The businessman was __11__ and asked, "Why have you stayed here for 10 years, and why do you like your __12__？" The lady smiled again and said, "Sir, because I am __13__ my country." The businessman found this __14__.He said, "You are serving your __15__ by smiling？"

　　The lady said, "Yes, sir. I smile and all the customers entering the supermarket feel happy and relaxed. As most of our customers are __16__， they spend foreign currency. Since there is foreign currency, our country has lots of money and becomes __17__.People like you who are happy with our service visit more often and spend more money in our country. That's __18__ I serve my country."

　　Amazed at her attitude (态度), the businessman __19__ her and went back to his own country. He worked hard to show the __20__ attitude towards his workers, and today his company is one of the best companies in the world.

　　语篇解读：本文是夹叙夹议文。一位商人从一家超市的一位员工那里学到了"友好的服务态度"后决定以同样的方式对待自己的员工。

　　1．A.parents　　　　　　　　 B．workers

　　C．folks D．friends

　　解析：选B　从下文的"...he went to a supermarket to __2__ chocolates and gifts for his workers back home."可知这位商人对他的员工很大方，给员工买礼物。

　　2．A.receive B．produce

　　C．sell D．buy

　　解析：选D　参见上题解析。

　　3．A.hugged B．praised

　　C．welcomed D．kissed

　　解析：选C　从前面的"...a lady gave a warm smile ..."可知这个售货员冲他热情地微笑，表示"欢迎(welcomed)"他的到来。

　　4．A.sad B．happy

C．terrible D．nervous