（一）

　　Communication is an important part of any relationship. Many of us are__1__to share ourexperiences or emotions with our friends. But when it's our turn to lend a(n)__2__， we soon become bored or are short of ideas on how to __3__ and offer advice.

　　That's because of what researcherscall"listener burnout (精疲力竭)". Afriendmighttalktous __4__， often complaining about the same__5__ problems. When we offer quick advice to__6__ the situation, we may be unconsciously trying to__7__ ourselves from burnout.However,good listeners __8__ their natural tendency to solve the other's problems hurriedly and to keep the conversation brief.

　　To be a good__9__， you need to use "active listening". It starts with the real__10__ to helpothers and think through their feelings. Don't__11__ things. You can start by putting your phone __12__ and sitting close to your friend. Let your facial expressions__13__what he or she is saying. __14__ you are able to fully understand, acknowledge the other person's__15__by reflecting themback："That must be really hard for you." Use__16__ words or even sounds such as "yes"， "right"，and "hmm" to__17__ the other person to continue.

　　Of course, a__18__can be extremely hard if the other person is too critical. But don't get defensive. Effective listeners don't __19__ negative criticism. Instead, they listen and understand what the person is trying to convey__20__responding.

　　篇章导读：本文是一篇说明文。交流在人际关系中起着重要的作用，许多人都愿意和朋友分享自己的经历或情感，但是如何做一个善听者呢？文章对这个问题进行了阐释。

　　1．A.afraid B．hesitant

　　C．shy D．eager

　　答案　D　根据下一句中的关键信息"But ...bored or are short of ideas"可知，我们许多人都渴望和朋友分享自己的经历或情感。be eager to do sth."渴望做某事"。

　　2．A.shoulder B．hand

　　C．ear D．eye

　　答案　C　根据第二段中关键信息"listener burnout"可知，当我们要倾听时，会有不一样的反应。lend an ear为固定短语，意思为"倾听"，符合语境。

　　3．A.respond B．explain

　　C．argue D．quit

答案　A　根据下文的"and offer advice"可知，我们对如何作出反应(respond)和